Will my normal glasses cleaning solution help protect my glasses from the novel coronavirus?
Similar to our hands, it is good practice to regularly clean your glasses. Glasses cleaning solutions contain detergents which help to remove surface miroorganisms that may cause harm to your health. If you do not have access to glasses cleaning solution, you can use mild (neutral pH) dish washing detergent and water. Make sure you clean them thoroughly and then dry them with a clean glasses cleaning cloth.
Once your glasses are clean, it is difficult to maintain that level of cleanliness, especially if you need to take them on and off throughout the day. If you do need to take them off, ensure the surface you place them down on is also clean, and do not forget to clean them again before rewearing them.
When putting your glasses on and off it is impossible to not touch them. Therefore it is critical that you have clean hands before doing so, by washing your hands with soap and water as per the WHO guidelines, which you can find here.
Can I keep my glasses coronavirus-free by using hand sanitiser on them?
Although hand sanitiser will help to remove potential health-harming microorganisms from your glasses, but we do not recommend you do this.
Hand sanitisers often have alcohol in them, and chronic use of these cleaners can affect the lens surface quality, and the premium materials used to make your beautiful frames. We recommend cleaning your glasses with either glasses cleaning solutions or mild (neutral pH) dish washing detergent and water. Make sure you clean them thoroughly and then dry them with a clean glasses cleaning cloth.
How often should I wash my glasses cleaning cloth?
Regular use of your glasses cleaning cloth means that the cloth will get dirty. The simplest way to keep it clean is to wash it weekly in the washing machine along with your clothes.
My vision with my glasses doesn’t seem right. How can I get you to fix my problem if I am required to self-isolate?
If you are required to self-isolate, or quarantine, you must follow the guidelines set out by the Australian government and stay in isolation or quarantine until the designated time period has expired.
If your glasses repair is urgent, please do not hesitate to call or email us to explain what is troubling you. If necessary, you could always organise a friend or family member who is not under quarantine restrictions (and who you can give your glasses to in a contactless manner) to bring in your glasses or post your glasses to us and we can be in contact with you to try and mitigate your problem.
I’ve just returned from overseas and need new glasses. How can we complete this while I’m in quarantine? Can I order them remotely?
If you experience a sudden change in vision please do not hesitate in contacting us immediately – call us (02) 9267 4099 or email us email@example.com and we will discuss with you your problem and offer you advice and help accordingly.
If your glasses have broken, please call us (02) 9267 4099 or email us firstname.lastname@example.org and we will be able to determine if and how we can repair your glasses in the most time-efficient and contactless manner possible.
All goods can be delivered to you via Australia post or Sendle courier.
I am having problems with my glasses, but I am considered to be part of the ‘vulnerable’ group of people, and my doctor has advised that I do not go out in public unless absolutely necessary. Can I send my glasses to you to fix them?
If you have been advised to stay at home, we respect the advice that has been given to you. Please call us (02) 9267 4099 or email us email@example.com and we will try to find a solution for you.
If possible, you could always organise a friend or family member who has not been advised to self-isolate (and who you can give your glasses to in a contactless manner) to bring in your glasses or post your glasses to us and we can be in contact with you to try and mitigate your problem.
I urgently need new glasses. Can I come into Eyewear Youwear?
Yes, Eyewear Youwear has remained open throughout the COVID-19 pandemic with stringent protocols in place to ensure we can help you in a safe environment. If you require an eye test, please call us (02) 9267 4099, email us firstname.lastname@example.org or book online via our website. If you do not require an eye test then no appointment is necessary.
However, if you are unwell (have a fever, cough, sore throat, or other cold or flu symptoms), have been overseas in the past 14 days, or have been in contact with someone who is a confirmed or suspect case of COVID-19 do not come in. Call us (02) 9267 4099 or email us email@example.com and we will endeavour to help you remotely.