Returns & Shippings

SHIPPING, DELIVERY AND RETURNS

When ordering contact lenses online, you can either opt for a free Click & Collect in store, or delivery which incurs a flat shipping fee of $5. Delivery usually takes 2-5 business days for metropolitan areas and 5-8 business days for greater metropolitan areas.

Click & Collect:
Eyewear Youwear
5/285A Crown Street
Surry Hills NSW 2010

Please see below for our full policy regarding shipping/delivery, exchanges, returns and replacing defective lenses.

We endeavour to deliver your orders as soon as possible to the address on your order, subject to delays that are beyond our control. In the unlikely event that your delivery is delayed because the product is temporarily out of stock, we will be in touch by phone and/or email to advise on the estimated date of delivery and to discuss alternative options. If your order hasn’t arrived within 8 business days and you have not received a phone call or email from us, we will follow up your order immediately.

The delivery time for your contacts depends on your lens type. Some lenses are in stock, and some need to be custom made (i.e. Proclear multifocal toric, Proclear XR, Biofinity XR). Once your contact lenses are in stock they are shipped. We only source our contact lenses from contact lens suppliers based in Australia. This means we can deliver your online contact lens order within 2-5 business days within metropolitan regions, and greater metropolitan regions 5-8 business days.

Alternatively, you can select to pick up your order in store at Eyewear Youwear. Our ‘Click and Collect’ option is free. Should you choose this option, we will notify you when your contact lenses are in store ready for you, and you can collect them anytime during our normal opening hours. All you need to bring is your order confirmation.

We use tracked Australia post or courier delivery services. Some courier services may require a signature on delivery to ensure the safe delivery of your contact lenses so it may be best to choose a delivery address where someone is available to authorise the delivery. Depending on your delivery address, if no one is available to collect your contact lenses, your delivery parcel may be left at your local post office. If this happens, and you do not collect your contact lenses within the time specified on the ‘delivery for collection’ advice notice, the delivery will be returned to us. If this were to happen, we would contact you to make alternative arrangements.

We can only deliver your contact lens order within Australia.

All contact lens orders will incur a $5 flat shipping fee (this is subject to change and will be clear on the Eyewear Youwear website).

We do not give refunds.

It is important to us that you have the right contact lenses for your eyes. If your contact lens prescription changes and you still have unopened boxes of lenses that you have bought online from us, we can exchange these contact lenses for new contact lenses matching your new prescription, given you meet the following criteria:

  • The returned contact lenses must have been bought online from us within the last 60 days.
  • You must provide proof of purchase. This could be the invoice you received or your order confirmation.
  • The box and product are not opened or damaged and must have more than 6 months remaining before the expiry date.

Please note that Eyewear Youwear does not offer refunds or returns based on change of mind.

If your contact lens prescription changes and you still have unopened boxes of lenses that you have bought online from us please contact us on (02) 9267 4099 or email us info@eyewearyouwear.com.au.

You are covered by Australian Consumer law if your contact lens delivery is faulty or has an issue with quality. We will endeavour to amend the problem, so please contact us (02) 9267 4099 or email us info@eyewearyouwear.com.au.

If you need to return or exchange your contact lenses ordered online from us, you must first contact us on (02) 9267 4099 or email us info@eyewearyouwear.com.au.

After contacting us, please repack the item(s) in the original packaging ensuring it is properly protected from any damage and either post the item back to us or return it to the shop. Return shipping charges will be at your own expense. The contact lenses must be in their original condition. The contact lens boxes cannot be opened or damaged and have no additional markings (unless defective). Do not pack contact lens boxes in an envelope.

Once we receive the contact lenses, we will assess the return and be in contact with you to discuss the next steps. You can expect to receive your exchanged contact lenses within 7-10 business days.

We are not responsible for any merchandise lost or damaged while en-route to our customer support centre.

Do note that custom lenses (i.e. Proclear multifocal toric, Proclear XR, Biofinity XR) will take at least one month to exchange.

We will replace defective lenses but we reserve the right to assess the returned lenses to ensure they are actually defective. If you find that your lenses are defective, please do the following:

  • DO NOT throw away the defective lenses. Keep them with their original cases. We will not grant any refund or exchange unless the damaged lenses are returned to us.
  • Contact us on (02) 9267 4099 or email us info@eyewearyouwear.com.au to advise us of your name, lens prescription, order ID and a description of why the lenses are defective.
  • Send the defective lenses along with their original cases to our shop with your name, order ID, and a contact phone number. Please DO NOT send defective lenses to the distribution centre in Australia. Our shop address will be provided to you after you have contacted us.

The contact lens boxes cannot be opened or damaged and have no additional markings (unless defective). Do not pack contact lens boxes in an envelope.

Once we receive the contact lenses, we will assess the return and be in contact with you to discuss the next steps. You can expect to receive your exchanged contact lenses within 7-10 business days.

We are not responsible for any merchandise lost or damaged while en-route to our customer support centre.